How to Delete Your Account from the Duo Mobile App

The Duo mobile app provides two-factor authentication for your account, making it an essential tool for securing your online presence. However, there may come a time when you need to delete your account from the app. In this guide, we will walk you through the process of deleting your account from the Duo mobile app.

Step 1: Open the Duo App

To begin, open the Duo mobile app on your phone. You should see a screen with several options at the top. Click on the 'Use QR code' option to proceed.

Step 2: Set Up Your New Phone

You will then be prompted to set up your new phone. Find your phone in the list and click on the 'I have a new phone' option. Your phone will ring, and a robo-human will ask you to push any number on your phone. Choose the 'Phone call' option to complete this step.

Step 3: Authenticate with Duo

Before managing devices, you will be prompted to authenticate with Duo. Click on the 'Manage devices' option at the bottom of the screen to proceed.

Step 4: Avoid Proceeding with a Push or Other Method

Important: Do not proceed with a push or other method when you reach the Duo prompt. Instead, click on the 'Other Options' button at the bottom of the screen.

Step 5: Enroll Your Replacement Phone

To enroll your replacement phone in Duo, open the Duo mobile app and follow these steps:

* On a different device (not your replacement phone), visit a website that requires two-step authentication.

* Download the 'Duo Mobile' app to your replacement phone from your device's App Store.

Tips and Tricks

If you go on auto-pilot at the login screen, you might miss an important step! This process is different than a regular two-step authentication. Additionally, if you had a different phone (with the same phone number) previously enrolled in Duo, this process will be slightly different.

Deleting your account from the Duo mobile app may seem like a daunting task, but by following these simple steps, you can ensure that your online presence is secure and protected. Remember to avoid proceeding with a push or other method when prompted, and enroll your replacement phone in Duo as described above. If you have any further questions or concerns, feel free to search the Help Desk or contact our support team for assistance.

* How to enroll an additional device in Duo

* How to enroll a replacement phone in Duo

* Adding and removing devices from Duo

Delete account duo mobile app